We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
1. To be eligible for return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How long do you have before making return or exchange?
You have a max of 30 days to make return or exchange. You must send back your package within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
3. Do you have to pay for the return shipping?
4. How to return or exchange?
Step 1:
Please email us at support@valwix.net or Call +8613006127974 to request the return or exchange.
Step 2:
After receiving your return or exchange request, we will send you the return or exchange instructions and return or exchange address via email. Please follow the instruction for return or exchange. We would be very grateful if you could provide us the photos of the returned item.
Mailing Address 1: longhua gangzhilong H 11A, Heping East Road,LongHua (street), Shenzhen, China 518000
Mailing Address 2: 11010 Juniper Ave, Fontana, CA, 92337
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 or 2 weeks, depending on which CC company) to process the bank's refund.
5. Refund rate and the bearer of shipping fees
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
6. Refund rate and the bearer of shipping fees
If the goods are returned or exchanged due to the seller's reasons, such as sending the wrong goods, quality problems, etc., after confirming with the customer service, the items are not used and meet the requirements. The processing methods are as follows:
Refund amount: 100% of the actual payment amount
Return shipping fee: the seller bears
Return shipping fee: the seller bears
Re-shipment freight: the seller bears
If you need to return the goods due to buyer reasons, such as repentance, inappropriate size, color, etc., after confirming with customer service, the items are not used and meet the requirements.
Refund amount: 100% of the actual payment amount
Return shipping cost: buyer bears
Return shipping cost: buyer bears
Re-shipment freight: the buyer bears
There are certain situations where only partial refunds are granted (if applicable)
The product has obvious signs of use.
7. Late or missing refunds (if applicable)
If you haven’t received a refund yet
Thanks for subscribing!
This email has been registered!