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Free standard shipping on All orders
Delivered within 2-7 business days
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How to return or exchange? Step 1: Please email us at support@valwix.net or Call +8613006127974 to request the return or exchange. Step 2: After receiving your return or exchange request, we will send you the return or exchange instructions and return or exchange address via email. Please follow the instruction for return or exchange. We would be very grateful if you could provide us the photos of the returned item.
Be assured that we are working diligently to ship out your orders and personally respond to your particular requests. Please be patient. We will email you as soon as possible if we cannot immediately complete your request. The best way to reach us with any questions or concerns is by email at support@valwix.net.
There are ongoing logistical delays due to the COVID-19 pandemic.
It takes us one day to two weeks to complete your order or notify you of missing products from your request.
In most cases, we ship your order asap and backorder out-of-stock products at no additional shipping costs to you. Our web-shop does not show live, available inventory.
If you prefer advance notice on possible delays regarding your order, or prefer to not pay for your order upfront, please request a ‘Quote’ instead.
For urgent orders, please pay for your order and include a message — located in the shipping address section — that explains your urgency or request for expedited shipping. We will try our best to accommodate your request.
Proceed with payment for quicker service.
You will receive an email with a tracking number and copy of your invoice as soon as your order is on the way to you.
Package List:
1. Free Shipping On All Orders
Provide free delivery service in the United States & Canada.(except hawaii and alaska)
2. Processing and Delivery Time
During peak seasons, processing times are higher than usual. Thanks for your patience.
3. Track Your Orders
Valwix provide fast and free shipping with the UPS& USPS & Amazon Logistics when you buy any product. Your order will be handled within 24-48 hours of receiving cleared payment in business day. When you place an order on the Valwix website, we will email you with the tracking number of your order. Please make sure your email address is correct.If for any reason you don't receive this, please email us at support@valwix.com and we'll update you on your order's progress.
4. Contact Us
Any order issues, please don't hesitate to contact us or send a direct email to support@valwix.net with your order number.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
1. To be eligible for return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How long do you have before making return or exchange?
You have a max of 30 days to make return or exchange. You must send back your package within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
3. Do you have to pay for the return shipping?
4. How to return or exchange?
Step 1:
Please email us at support@valwix.net or Call +8613006127974 to request the return or exchange.
Step 2:
After receiving your return or exchange request, we will send you the return or exchange instructions and return or exchange address via email. Please follow the instruction for return or exchange. We would be very grateful if you could provide us the photos of the returned item.
Mailing Address 1: longhua gangzhilong H 11A, Heping East Road,LongHua (street), Shenzhen, China 518000
Mailing Address 2: 11010 Juniper Ave, Fontana, CA, 92337
Step 3:
After receiving your package, you will receive a refund within one week or have processed the exchange order. After processing the refund or exchange, we will send it to you via email. FYI: If your original payment method is a credit card, it will take longer (may take 1 or 2 weeks, depending on which CC company) to process the bank's refund.
5. Refund rate and the bearer of shipping fees
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
6. Refund rate and the bearer of shipping fees
If the goods are returned or exchanged due to the seller's reasons, such as sending the wrong goods, quality problems, etc., after confirming with the customer service, the items are not used and meet the requirements. The processing methods are as follows:
Refund amount: 100% of the actual payment amount
Return shipping fee: the seller bears
Return shipping fee: the seller bears
Re-shipment freight: the seller bears
If you need to return the goods due to buyer reasons, such as repentance, inappropriate size, color, etc., after confirming with customer service, the items are not used and meet the requirements.
Refund amount: 100% of the actual payment amount
Return shipping cost: buyer bears
Return shipping cost: buyer bears
Re-shipment freight: the buyer bears
There are certain situations where only partial refunds are granted (if applicable)
The product has obvious signs of use.
7. Late or missing refunds (if applicable)
If you haven’t received a refund yet
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